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TOPIC: Group Acknowledgement status- Overdue

Group Acknowledgement status- Overdue 6 years 10 months ago #6529


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    shravanti

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Hi All,

I am working on the SI 5.0 and we\'ve scheduled reports that generates acknowledgement report for the interchange and Group level for outbound documents.

For some weeks, we are receiving the Group Ack report with many Overdue status even though we\'ve already received the 997 at Mailbox. So we need to manually acknowledge the documents and some times missed out correct overdue documents.

The issue is not for specific trading partners or documents, since we already received 997 for other interchanges from them.

The interchange ack report for overdue showing Ok, but not Group report.

Please advice.

Thanks in advance,

Shravanti
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Re:Group Acknowledgement status- Overdue 6 years 10 months ago #6531


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Shravanthi,

For manually ack the docs, go to Monitor-->Advance-->EDI corellation, give the details and get the files. And then reprocess the files.

Thanks
Last Edit: 6 years 10 months ago by giscps.
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Re:Group Acknowledgement status- Overdue 6 years 10 months ago #6555


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    chandu1119

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Hi Shravanthi,

Did you get rid of this?? I am posed with this very issue. Please suggest if you are done.
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Re:Group Acknowledgement status- Overdue 6 years 10 months ago #6566


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GISCPS,

I am seeking the reason for getting some documents got overdue even though 997 received at mailbox.

I know the the steps you mentioned to manually acknowledge the documents, but my intention is how to avoid these issues?

Please suggest if any one know the reason.

Thanks,

Sravanti
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Re:Group Acknowledgement status- Overdue 6 years 10 months ago #6570


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    mdavis

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Sravanti,

For one of the 997s you processed but the corresponding group is still marked overdue, check the X12DeenvelopeUnified BP instance that processed the 997. Specifically click the Documents button on the \"X12 Deenvelope Service\" step. In the popup window, look for and review the document named similar to \"RECONCILE-997-REPORT-1\" for any errors.

If you don\'t see that report, look for other errors in the BP or child BP instance that need to be resolved: ST envelope not found, compliance error, duplicate control number, control number locked, etc.

If no errors are found thus far, turn on the EDI log, re-process the 997 interchange, and check the edi.log for any further errors. By process of elimination, you\'ll figure out what\'s happening.

Good luck!
Last Edit: 6 years 10 months ago by mdavis.
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